Shipping

ORDER PROCESSING:

Once your order has been placed through the website, you will receive an order confirmation via email. Our dispatch team will pick and pack your order as soon as possible.

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING:

We currently do not offer international shipping. 

 

Refunds & Returns

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase. (If you did not purchase the product, you are not eligible for a refund).

To start a return, you can simply lodge a return here using the form or contact us at hello@thenotoriouscollective.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Can I return a product after 60 days?

Unfortunately, we can’t accept returns outside of the 60 day period. 

Can I return a product if I’ve already installed or used it?

Unfortunately, we can’t accept returns once the product has been installed or used. 

You can always contact us for any return questions at hello@thenotoriouscollective.com.au.

 

DAMAGES AND ISSUES:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, such as special orders. Please get in touch if you have questions or concerns about your specific item.

EXCHANGES:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS:

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thenotoriouscollective.com.au.